What Happens Behind the Counter?

Confessions of a Café: What Happens Behind the Counter at Dad & The Frog

You’ve walked into Dad & The Frog Café many times—perhaps for your morning coffee, a midday bite, or even a quiet meeting. But have you ever wondered what happens behind the counter while you’re soaking in the atmosphere? Well, there’s a lot more than just preparing food and drinks; it’s about systems working quietly in the background to ensure your experience is as seamless as possible.

The Importance of Systems

At Dad & The Frog Café, we understand that running a café isn’t just about slinging coffee and flipping pancakes—it’s about having solid systems in place that everyone from the kitchen to the front-of-house team follows. We’ve worked hard to ensure that our Standard Operating Procedures (SOPs) are in place to make everything flow without a hitch.

We don’t just train our staff once and call it a day. It’s an ongoing process. Every team member undergoes continuous training, whether that’s refreshing their knowledge on our POS systems or reviewing the nuances of our sequence of service. By breaking things down into digestible modules, we ensure that each employee, no matter their experience level, has the right tools to excel. We’re all about growth culture, which means investing in our team so that they can anticipate and meet your needs without a second thought.

Behind the Scenes

Now, let’s talk about the tech that makes it all run smoothly. At Dad & The Frog, we use tools like reservation apps, POS systems, and scheduling software to streamline operations. The goal? To create a frictionless experience for both our staff and customers. So when you book a table, your reservation is confirmed instantly. When you order, we know exactly what’s on your plate—and what’s not.

These tools aren’t just nice-to-haves; they’re an essential part of our day-to-day. Our POS systems help ensure we don’t miss a detail, whether it’s remembering to ask if you want to add that extra smoked ocean trout to your avocado and feta or ringing in that BLT wrap for the office next door.

And, for the days when things get especially busy, we have our sequenced service system to ensure that even when the café is packed, you’re always acknowledged, and your food or drink is delivered efficiently. A simple greeting, asking for preferences, and giving you a little extra time to decide: it’s the backbone of how we offer the best experience possible, every time.

The Heart of the Café: Our Team

But here’s the kicker: all the systems and tech in the world wouldn’t mean a thing without the people who run them. Our team is the lifeblood of Dad & The Frog. We’ve made sure that each team member feels empowered to make decisions on the fly. Whether it’s suggesting an extra coffee during a long meeting or recommending a cold-pressed juice when the sun’s shining, our team is trained to personalize your experience.

When we say we believe in elevated hospitality, we mean it. It’s about anticipating needs, not just filling orders. It’s remembering that you like your coffee a little extra hot or that you prefer your Big Halloumi with a side of smoked bacon. These are the small touches that we hope make you feel like a guest in our café, not just a customer.

The Systems That Keep Us Consistent

All the above wouldn’t be possible without our commitment to consistency. The systems we use—from customer service guidelines to menu knowledge—are designed to ensure that every experience is as smooth and enjoyable as the last. Whether you’re a regular or a first-time visitor, we want your visit to be memorable for the right reasons.

We’ve even made sure to build accountability structures within our team so everyone knows their responsibilities. This frees up leadership to focus on the bigger picture while our staff handles the day-to-day in a way that ensures you’re always taken care of.

Why Visit Us?

• Perfectly Delivered Service: From your first sip to the moment you leave, we ensure everything is just right.

• Delicious and Consistent Offerings: Whether it’s our signature avocado and feta or a classic Bacon and Egg Roll, we make sure you know exactly what you’re getting, and we deliver it consistently.

• A Thoughtful Team: We believe in elevated hospitality—anticipating your needs and personalizing your experience.

• Streamlined Systems: Our tech and systems ensure that everything runs smoothly, from reservations to orders, so you can enjoy a hassle-free visit.

Visit Us Today

So, the next time you step into Dad & The Frog Café, take a moment to appreciate the systems that quietly work behind the scenes to give you a smooth and welcoming experience. Whether you’re here for a quick coffee or a leisurely meal, we’ve set up processes to ensure that each visit feels like it’s been made just for you.

To learn more or make a reservation, head over to www.dadandthefrog.com.au.